Privacy Policy

Pem Retail (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our mobile application and services including e-commerce, grocery delivery, mobile/DTH recharge, electricity bill payment, and food delivery.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, delivery address, and payment details.
  • Transaction Information: Order history, recharge history, payment status, and invoices.
  • Device Information: IP address, device type, operating system, and app usage data.
  • Location Data: To provide delivery services and nearby store availability (only with permission).

2. How We Use Your Information

We use your data to:

  • Process orders, recharges, and payments
  • Provide grocery and food delivery services
  • Improve user experience and app performance
  • Send order updates, notifications, and service alerts
  • Provide customer support
  • Prevent fraudulent or unauthorized activities

3. Data Sharing

We do not sell your personal data. However, we may share information with:

  • Delivery partners and vendors (for order fulfillment)
  • Payment gateways and banking partners (for transactions)
  • Service providers and technical partners who help operate the app
  • Legal authorities if required by law

4. Data Security

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. User Rights

You have the right to:

  • Access your personal information
  • Update or correct your data
  • Request deletion of your account (subject to legal requirements)
  • Opt-out of promotional notifications

6. Cookies & Tracking

We may use cookies or similar technologies to improve app performance and analyse usage behaviour.

7. Third-Party Services

Our app may include third-party services like payment gateways, delivery partners, and analytics tools. Their privacy policies will govern their use of your information.

8. Children’s Privacy

Pem Retail is not intended for users under the age of 18 without parental consent. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app with an updated “Last Updated” date.

10. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us at: